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SDS Watersports are a award winning diving equipment retailer, trusted supplier & warranty repair centre for the industries top diving equipment brands & the only retail dive shop to win the diver magazines retailer of the year award seven times.

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Returns Policy


The Return Of Faulty Goods

If something's gone wrong with an item you’ve bought, you may be entitled to a repair, replacement or refund, It doesn’t matter whether you bought the item new or second hand, you still have rights.

You have legal rights if the item you bought is:

  • Broken or damaged
  • Unusable
  • Not what was advertised or doesn’t match the seller’s description

You don’t have any legal rights if:

  • It was damaged by wear and tear, an accident or misuse
  • You knew about the fault before making the purchase
  • You’ve just changed your mind

 

Changing Your Mind About Something You’ve Purchased

You don’t have an automatic right to get your money back if you just change your mind about something you’ve bought and there’s nothing wrong with it, no matter what the cost.

However…


If You Bought The Item In Store

If you’ve changed your mind about something you’ve bought in store, even though we don’t have to do it by law you can return the items within 7 days of the receipt of the goods as long as they are not used or damaged in transit, SDS Watersports can ask you to pay if something gets damaged because it wasn’t packaged properly. SDS Watersports will also ask you to pay (Or reduce the refund amount) if you have reduced the products value, e.g. if you have purchased some dive boots, worn them outside and scuffed the soles. 

Any items purchased on special order, e.g. made to measure, Bespoke, Custom or end of line items have a zero days change of mind policy although you’ll still always be protected if something is faulty.

Please also retain and return a copy of your receipt as proof of your purchase with your return item/s when possible.

 

If You Bought The Item Online, Over The Phone Or By Mail Order

You automatically get a 14-day ‘cooling off period’ when you buy something you haven’t seen in person – Unless it’s made to measure, bespoke, custom or end of line item.

The cooling off period starts as soon as you receive your order, and there doesn’t need to be anything wrong with the item for you to get a refund.

You won’t get a cooling off period when you buy:

  • Something that deteriorates quickly
  • Something that is personalized, made to measure or custom made specifically for you
  • Something that is an end of line item, an item that we can no longer replace, obtain parts for or repair.

 

Use Your Cooling Off Period

You need to tell SDS Watersports you don’t want the item within 14 days of the receipt of the goods. Once you’ve told us then you get another 14 days to actually return the goods back to us.


How To Return Your Item/s

All returns are to be paid for by the customer, when possible please return the item in its original packaging, you need to make sure it’s packaged in a way that means it doesn’t get damaged.

SDS Watersports can ask you to pay if something gets damaged in transit because it wasn’t packaged properly. SDS Watersports will also ask you to pay (Or reduce the refund amount) if you have reduced the products value, e.g. if you have purchased some dive boots, worn them outside and scuffed the soles. 

Please send all returns including a cover note explaining the reason for the return, your receipt/order form to:
SDS Watersports Ltd, 66-70 Station Road, Halfway, Sheffield, S20 3GW.

 

Our return policy is within accordance with Citizens Advice Bureau, Ref: www.citizensadvice.org.uk